We sincerely apologize for the issue with the product you received. Please contact our customer service team so we can arrange a replacement or refund in accordance with our warranty policy. We’re happy to investigate and assist you further.
We accept returns within 7 days from the date of purchase, as long as the item is unused, in its original packaging, and accompanied by the original receipt. Some exclusions may apply. Please check with our customer support for item-specific return eligibility.
Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days. The time for the refund to appear in your account may vary depending on your payment method or financial institution.
If the return is due to a defect or an error on our part, return shipping is free. For returns based on personal preference (e.g., change of mind), shipping costs may be the customer’s responsibility.
Items that have been opened or used may not be eligible for return unless they are faulty or damaged. Please contact our customer service to assess the condition of the product and confirm if it’s eligible under our warranty policy.
We recommend keeping your receipt as proof of purchase. However, if you’ve lost it, please provide your order number or any proof of transaction, and we will do our best to assist you with the return process.
We apologize for the mix-up. Please contact us immediately with your order number and a photo of the item received. We will arrange to send you the correct product and handle the return of the incorrect one at no extra cost.